John & Karen Purnell tell us about running their Trophy Pet Foods business in Wiltshire.
John & Karen Purnell tell us about running their Trophy Pet Foods business in Wilstshire.
We are Karen and John from Warminster, Wilts. We couldn’t be more pleased with our decision to choose Trophy. This is our first business venture and we know it is a winner. We have 300 + returning customers at the moment.
Karen has a full time job and works part time with Trophy. She uses her expertise in customer service and stock control to great effect. I do the delivery and sales side. I love meeting people and animals so my part is easy. What makes it easier is the food. It really does sell itself once you put a few basics into place. I honestly believe, having done what seems like a hundred taste tests and compared all the ingredients, that there is no better food on the market.
I come from an admin background and Karen is the general manager at an Importers. So you don’t need any direct selling experience. A love of animals and a desire to see them thrive on the best food around is one of the main qualities you need. We are very big on customer service and have an ordering system that reflects this. We are always on hand to answer any customer questions about their pets during the week but we let the answer machine take messages for the weekend.
We believe in doing the hours that are required to keep the business moving forward. You will lose some of your spare time, as in any business, but you will find it is worth making the odd sacrifice. When we first started we seemed to work every weekend and every conversation seemed to be about Trophy and the best way to do things.
Now, 5 years later, we feel the ground work has been done and it is now a question of improving on the numbers of customers. In our first two years we had a lot of customers from doing local shows and canvassing. More recently we have more and customers from referrals. This alone proves to us we are on the right track. What could be nicer than setting off in your van every day going to meet animal lovers and their pets and making money at the same time?
Tina Bingham Has Been Running Her Trophy Business Since 2012
6th April 2017
Tina Bingham chose Trophy Pet Foods because of their healthy range of products and ethical standing.
Sharon Leicester covers the Wirral area with her Trophy Pet Foods franchise
30th March 2017
Sharon from Woodchurch, Wirral has been running her Trophy Wirral franchise for almost three years.
Marion Clemens Runs Her Trophy Franchise In Wessex
23rd March 2017
Marion Clemens says that when she found Trophy it ticked all the boxes.
Trophy Pet Foods are pleased to introduce Dave and Maureen Hume
26th September 2016
Dave and Maureen Hume are from Barnard Castle in the North East.
Introducing Matt and Jen from Trophy Swindon & North Wiltshire
25th September 2016
Matt and Jen joined Trophy Pet Foods in 2012 and their business has gone from strength to strength!
The best thing I have every done – should have done it years ago!John Thurley
3rd November 2017
Four New Franchisees for Trophy Pet Foods