28th October 2021
The Most Prestigious Property Awards in the UK
No Letting Go has been recognised for its outstanding customer service to its clients at the prestigious ESTAS Customer Service Awards 2021, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry in 2 years held at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of 1,100 guests.
The ESTAS determines the best suppliers in the industry based purely on feedback agents, conveyancers and brokers who are asked a series of questions about the service they have received. Now in their 18th year the awards which are powered by ESTAS own customer review platform, saw 200,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed viewers “There’s never been a more appropriate time to highlight the role suppliers play in the industry. The best suppliers are instrumental in helping provide excellent service, they are an extension of the customer experience so the service they deliver is crucial, it’s therefore only right that The ESTAS puts the spotlight on their efforts.”
Simon Brown Founder of The ESTAS said “Just like every single agent, conveyancer or mortgage broker using the ESTAS review platform industry suppliers were rated by their customers so these awards are a real test of how well these firms deliver their services. They should all be proud of their status as an ‘ESTAS Supplier of the Year’.”
Nick Lyons, Director of No Letting Go said “We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have rated our service. We take our levels of customer service very seriously because we know agents always have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”
5th July 2022
The CEO of No Letting Go, Nick Lyons discusses the motivations and drivers behind why people choose to run a franchised business.
17th March 2022
No Letting Go ran its first 'in person' conference since the pandemic began.
14th December 2021
Residential lettings has proved to be a strong and resilient asset class during 2021 according to No Letting Go.
6th October 2021
Despite the national lockdowns, 80% of No Letting Go franchisees who joined during 2020 have hit a minimum monthly revenue of £4000 by August 2021.
15th July 2021
No Letting Go has adapted it service offering to enable social distancing, they aim to keep this service in place.
Being new to the industry, the support and experience of the team was a major factor in our decision to take on the No Letting Go franchise.Gordon and Alan Hay, Glasgow South
I am proud to be the founding franchisee of what has proved to be a great brand, it was an excellent decision to invest in the young business and I have now taken on my second area which has enabled me to grow my business further and faster.Chris Holmes, Medway and Sevenoaks
No Letting Go has been incredibly supportive on the business and sales side. Nick and the team have helped me build the client base that now brings in an excellent regular income.Alan Percival, Leeds
The only lettings industry accredited franchised inventory business
Bespoke web based proprietary software system providing complete client management
Providing a service to an industry sector that is resilient to economic downturns