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The Travel Franchise Case Study
The Travel Franchise have created the perfect business model, infrastructure and systems, and helped more than 900 people start a home-based travel business.
The Travel Franchise Case Study
Franchise Information
  • BFA Membership Status-
  • UK Years Established20 years
  • Current UK Coverage40%
  • Franchisee Support Staff50
  • Personal Investment Req.£2,995 approx
  • Total Startup Cost£14,995 approx
  • Home-based business locationYes
  • Business to consumer servicesYes
  • Franchisee operates individuallyYes
Next Steps

I’m A Personal Travel Agent. This Is Why More And More People Are Using My Service.

Demand for holidays is massive - so why are more people coming back to travel agents instead of just booking online? 

Not Just Travel franchisee Andy Richardson shares his top 4 reasons travel agents are back in fashion… and why business is booming.

The Travel Franchise - Travel Agency Business

Right now, bookings are so high it would take Andy three days to book all his clients onto their flights.

There are lots of reasons so many people are back using his services, but here are just 4 of the main ones.

1/ Reassurance: Customers know we’ll be there to help

If something does go wrong with your flight or holiday, trying to sort things out can be incredibly stressful as well as time consuming. 

We’ve heard of customers who’ve booked direct waiting hours on the phone and still not having a resolution. And some don’t realise that their holiday might not be protected based on how they’ve booked it.

A good travel agent doesn’t just book your holiday, they’re there to help throughout.

“Since the pandemic, people have become wary about booking via the internet where no one is at the other end of the phone if things go wrong, “ says Andy. “We’ve just helped a customer after their flight from Luton was cancelled at 4am on a Sunday morning, rebooking them on a flight departing just a couple of hours later from Heathrow. 

We also contacted a couple backpacking in the middle of Asia to tell them they had to get home fast or be stuck abroad when the pandemic hit and flew another couple home via Qatar when Brits weren’t allowed to travel through Dubai.”

2/ Trust: Personal travel agents take care of everything

It’s nice to know that someone cares. 

Even simple things like checking clients onto flights and calling to know if customers had a good trip or how it could have been better. 

Some consultants like to send personalised gifts. And Andy says he quickly steps in to fix problems when the client is abroad.

“We tell our clients to WhatsApp us if there is an issue abroad rather than just be disgruntled. 

For example, if the room isn’t satisfactory we’ll contact the manager of the hotel and request another room for them. We’ll make sure that the client likes the new room and that they have help moving to it.”

3/ Knowledge: We can offer time, insight and expertise

Some people love to research their holidays for hours or days. But most people simply don’t have the knowledge, experience or contacts to get the absolute best holiday experience for them. Let alone the best deals that the public never sees.

Says Andy: “We had someone who wanted to book a walking holiday in Croatia for their dad. They had spent hours trying to find something whereas it took me five minutes to give them a number of choices because I immediately had a good idea of reputable suppliers. We build fantastic relationships with operators who are happy to pick up the phone and jump online to confirm a booking even after office hours because they know that we have clients ready to book.”   

4/ Value: Knowing what holidays offer value for money

Travel agents are paid by the holiday supplier, not the customer. That means they don’t charge extra for their services. And because good travel agents have large buying power, it means people can normally book holidays at the same price or less than they can find elsewhere by themselves. 

Travel agents are also able to save clients’ money, because they see in real-time what’s happening in the market and which destinations or options represent a great deal.

Says Andy: “As we are full time consultants, we know which destinations and holidays offer good value for money. For example, we are seeing huge demand for cruising with some great offers on new ships, while Mauritius can offer better value for money than the Med, even at the luxury end. We just recently found a 14-night luxury Mauritius holiday for a client for the same price as 10 nights in Croatia. Bargain!”

To find out more about starting your own Travel Franchise just click below

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Mum of two, Amy Howerd, decided to join The Travel Franchise in November 2019.

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Five years on Palvi Harvery loves her new career as a homeworking travel consultant and is celebrating reaching a milestone of £3 million in holiday sales.

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Not Just Travel franchisees Natasha & James Oliphant work on their business part-time, haven’t spent a penny on ads and are still successful.

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Since starting her business in 2017, Sarah has gone from a career as a police officer to a highly trusted travel consultant.

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Ben aimed to work part-time but managed to get his money-back in our challenge and is on the way to over 100k a year in commission

What Our Franchisees Say

'I’ve more time with my family now. I have more time to get away with my family. It’s given me a new lease of life and something to be joyful about.


'The Travel Franchise offers you everything you need to create a successful travel business and to be your own boss. It’s hard work, but starting a new business is within any sector. The growth in the business and quality of the training and materials you are equipped with really puts you in a superb position to build a fantastic travel business.


I did £340k of turnover in my first year. I’m now looking for my next challenge, reaching 1 million turnover by the end of year 2.


Why Choose Us

Work the hours that suit you

Win your franchise fee back with our Money Back Challenge

Work from home part-time or full-time

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