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Minster Cleaning Franchise Case Study
Damon Brown took over as franchisee for the Bristol branch of Minster Cleaning Services in January 2016.
Franchise Information
  • BFA Membership StatusFull
  • UK Years Established37 years
  • Current UK Coverage77%
  • Franchisee Support Staff16
  • Personal Investment Req.£17,500
  • Total Startup Cost£28,225
  • Office-based business locationYes
  • Business to business servicesYes
  • Franchisee employs staffYes
Next Steps

West Country Magic

Damon Brown took over as franchisee for the Bristol branch of Minster Cleaning Services in January 2016. Since then, the office cleaning franchise has won many new contracts as well as adding extra business from existing clients and turnover over the last three years has increased by a staggering 80% and 20% in the last 12 months.

Following a career in international and UK finance with Lloyds Banking Group, Damon bought the branch as a resale. He is aiming to follow in the footsteps of another ex-banker, Kevin Lawley, who has more than trebled turnover at his Norfolk & Suffolk branch since taking over in 2011.Minster Cleaning Franchise | Damon Brown

Damon says:

“I have an excellent team here and the branch runs very smoothly but there is plenty of scope for further growth. Bristol is thriving and continues to attract investment. The West of England Combined Authority has been launched bringing £90million of public money into the region over the next three years. According to the latest UK Powerhouse report, Bristol’s economy is now worth £13.4billion. Its growth is keeping pace with some of the country’s biggest cities, such as Leeds. The city was also named as the UK's most desirable location in the 2017 Sunday Times Best Places to Live in Britain Guide.

By concentrating on the M5 corridor south of Bristol, we have been successful in gaining customers from the south Somerset region. Much of the new business is from larger contracts with higher average values and an account manager with multi-site experience has been recruited to capitalise on this success and add experience to the management team. Growth has been predominantly in manufacturing and the service sector but also Minster’s expertise in healthcare has helped expand this important area.”

Office cleaning is an essential commercial service which appeals to a broad client base, this helps to protect franchisees from the peaks and troughs experienced by so many businesses. As the country’s biggest and one of the most successful commercial cleaning franchises, it offers prospective franchisees with people-management skills a safe and secure future whether they buy an established branch or choose a new area.

The majority of Minster’s most recent franchisees have joined through the purchase of an established branch. Buying an existing business has many advantages including cash flow, customers and staff from day one. It can also provide evidence of what can and has been achieved and it can show how the business is likely to perform in varying market conditions. 

Annual turnover at Minster is now £41million, across the network, half of our branches are each achieving sales of more than £1 million, and top franchises are each achieving sales in excess of £2 million. The management franchise business offers a low risk opportunity with a large, exclusive geographic territory and exceptional support. 

Minster was established in 1982 and has been a bfa Full Member since 1992. As well as benefitting from a highly effective marketing strategy, Minster franchisees get on-going support covering operational management, administration, bookkeeping and IT and professional advice in the complex fields of employment law, health and safety and environmental legislation.  

For further details of new franchise opportunities just click below

Height of Success in DerbyshireHeight of Success in Derbyshire

Paul Watts is ready to take Minster’s Derbyshire franchise to new peaks.

Dorset Franchise PartnerDorset Franchise Partner

Jenny Campbell is the Minster Cleaning Services partner in Dorset.

Lancashire Franchise PartnerLancashire Franchise Partner

Arthur White and Emma Fenlon are the Minster Cleaning franchise partners in Lancashire.

Couples In FranchisingCouples In Franchising

Paul and Kirsten Dunn took over Minster’s Edinburgh and Lothians franchise in 2016.

What Our Franchisees Say

To make an informed decision about which management franchise to go with I needed total transparency. Minster encouraged me to talk to any of their franchisees to discuss any concerns. I now have a business turning over more than £1.2m and a secure and profitable future.Richard Holdich, Hull Franchise, since 1994


To eliminate the risk of failure I was attracted by Minster’s tried and tested business model. Having a large national organisation behind me has given me the confidence to grow my business.Jenny Campbell, Dorset Franchise, since 2011


I wanted success but not at the expense of personal security. With Minster I’ve got both. My annual turnover is over £2m and I have a huge exclusive territory in Sheffield and surrounding towns and areas.James Lofthouse, Sheffield Franchise, since 2005


Why Choose Us

Marketing is centrally managed to provide a constant flow of good quality leads

The business has been around for 37 years, so it has vast experience and knowledge of the cleaning industry and franchising

Low management service fee – only 7% of turnover

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