4th September 2017
PetStay are very, very proud to have won this prestigious award.
Carole Davy, Managing Director said:
"We are very, very proud to have won this prestigious award and been recognised for our franchise model, training, on-going support along with our branding and our excellent relationship we have with our franchisees, it is such an important award as its from our franchisees."
Smith + Henderson, an independent research agency, coordinate the 5 Star Franchise Satisfaction programme.
Steven Frost, CEO, said:
"PetStay was awarded 5 Star Franchisee Satisfaction based on positive feedback from their franchisees. They rated it above average across all five key areas that we measure in our industry benchmarking programme, such as training and support and the relationship with their franchisor. Whilst nothing guarantees that a particular franchise is a good fit for you or you will be successful, franchisors like PetStay that have recently been awarded 5 Star Franchisee Satisfaction status are a good place to start.”
Compared with the industry average PetStay were scored higher with head office support 18% above average, franchise system 10% above average, proven system 16% above average, respect 13% above average, trust 17% above average, do It again 18% above average.
Overall PetStay came out at 8% above the industry average score.