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Caremark reveals revolutionary new care service at franchise conference and awards.
Franchise Information
  • BFA Membership StatusAward Winner
  • UK Years Established8 years
  • Current UK Coverage60%
  • Franchisee Support Staff26
  • Personal Investment Req.£30,000 approx
  • Total Startup Cost£29,750 approx
  • Office-based business locationYes
  • Business to consumer servicesYes
  • Franchisee employs staffYes
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Caremark Annual Conference January 2019

31st January 2019

Caremark Annual Conference January 2019

The Special Contribution Award (Mid-Sussex & Crawley) Sue Hills & Sarah-Louise White

A packed auditorium at the 12th annual Caremark conference was held spellbound as a revolutionary new care system was revealed to Caremark’s network of franchisees.  With the theme being “Inspiration – taking it to the next level”, they were not disappointed.

People from across the franchise network had travelled to the Marriott Forest of Arden Hotel in Warwickshire to enjoy a day full of exciting and inspirational speakers, with the top billing being the launching of Caremark’s new home care system.

The brainchild of founder and CEO Kevin Lewis, this revolutionary way of delivering home care called PatchCare®, was trialled in West Sussex during the last 10 months and reported extraordinary results, delivering significant success for both clients and franchisee.

Caremark, the largest privately-owned care franchise in the UK, is now excited to be rolling out the system across the rest of its 100-plus offices. Some of the positive outcomes include:

  1. A reduction in 999 calls
  2. Major opportunity to reduce the number of care workers on zero-hour contracts and replace with salaried work
  3. A social care system which advances the NHS Long-Term Prevention strategy
  4. Cost-effective care, delivered with significant indirect cost savings to the Local Authority, the NHS and the service provider

PatchCare® is a pioneering system which harnesses the positive aspects of both residential care homes and in-home care services. The results are speaking for themselves – the Sussex-based office which piloted the system received an OUTSTANDING rating from the CQC on its first inspection since implementing PatchCare®, placing it in the top 2% of adult social care providers.

The bumper conference day programme included motivational speaker Ellis Watson and speakers from UKHCA, CQC, as well as best practice sessions from franchisees.

After a short break to prepare themselves for the Fire & Ice theme, the glittering gala awards dinner entertained the delegates late into the night.

The 11 winners of 13 awards were recognised as best in class, with positive, forward-thinking attitudes enabling them to build strong teams, maintained a level of growth which set themselves apart from other similar businesses, and providing consistently excellent care.

Sue Hills and Sarah-Louise White are celebrating a fantastic start to 2019, after Caremark Mid Sussex & Crawley took home not one, but two, industry-recognised awards. Sue, Sarah and their team have been crowned as best office in the South-East region and scooped the ‘Special Contribution’ Award for their work in trialling PatchCare®, seeing off competition from over 100 Caremark offices in the UK.

Sue says:

"These awards are a testament to our incredible team and the hard work they put in every day. This truly was a group effort, and something we’re proud to celebrate collectively. By putting our clients’ needs at the forefront of our business, we’ve built a compliant and compassionate culture and we’re passionate about maintaining this standard. We speak on behalf of the team when we say that this is just the beginning. Our focus was to build a strong team and provide an impeccable standard of care, right from the get-go. We’ve achieved all that and more".

Caremark | Annual Conference January 2019

David Glover, Managing Director of Caremark in the UK, was pleased to honour the client-focused businesses on the night and says:

"It’s been incredible to watch our franchisees go from strength to strength and we are very proud to work with such compassionate and professional providers. They’re all great examples of all that is right within the care sector."

Find out more about franchise opportunities with Caremark by clicking below

Caremark Franchises Rated In Top 20 Home Care Providers by ClientsCaremark Franchises Rated In Top 20 Home Care Providers by Clients

29th August 2019

For the fifth year running, Caremark offices across the UK have featured in the Top 20 Home Care Awards 2019.

Caremark Business Achieves Outstanding Rating in First InspectionCaremark Business Achieves Outstanding Rating in First Inspection

20th August 2019

Sareet Shah, Priya Desai and their team at Caremark East Hertfordshire & Broxbourne have been rated ‘Outstanding’ by the Care Quality Commission.

Caremark Franchisee Scoops Fifth National Business AwardCaremark Franchisee Scoops Fifth National Business Award

23rd May 2019

Meet Hannah Drury who has scooped five awards in just over three years!

Outstanding Rating for Caremark PlymouthOutstanding Rating for Caremark Plymouth

16th April 2019

The team at Caremark Plymouth are celebrating after receiving an outstanding rating from the CQC.

Caremark Beats Off Bigger Brands to be Placed in Top 10 UK FranchisesCaremark Beats Off Bigger Brands to be Placed in Top 10 UK Franchises

9th January 2019

Beating off bigger and longer-established brands Caremark has achieved 7th place in Elite Franchise’s Top 100 list.

Caremark strengthens Head Office TeamCaremark strengthens Head Office Team

8th January 2019

Caremark welcomes Alan Frew and Sharon Kemp to their Head Office team.

Biggest Group of New Recruits Ever Join the Caremark NetworkBiggest Group of New Recruits Ever Join the Caremark Network

3rd December 2018

Caremark welcomed its largest ever group of new franchisees to the network in November.

What Our Franchisees Say

I researched various sectors before reaching the decision that domiciliary care offered the sustainability and a straightforward business model which allowed for positive cashflow and personal reward.– Charles Folkes, Caremark Redcar & Cleveland


After doing some research, there was really no doubt in our minds, that the only choice we would be happy with would be Caremark, given the emphasis on care and not profit.– Richard Magrath, Caremark North Down, Ards & Belfast


Since I joined, Caremark has done everything they promised they would do. The support has always been there and Kevin Lewis has even come out and given me a morale boost when I've needed it.Amarjit Gill, Caremark Redditch & Bromsgrove


Why Choose Us

A strong ratio of 15:1 between franchisees and Regional Support Managers

CEO and founder of Caremark Kevin Lewis has over 25 years of experience in the UK home care sector

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