Caremark Franchise

Outstanding CQC Rating for Guisborough Home Care Provider

6th October 2017

Management, staff and care workers at Caremark in Guisborough celebrate their outstanding CQC rating.
Outstanding CQC Rating for Guisborough Home Care Provider

Charles Folkes and Michelle Jackson CQC Outstanding rating

Management, staff and care workers at Caremark (Redcar & Cleveland), the Guisborough based home care provider, are feeling elated following the result of their latest inspection by their regulator, the Care Quality Commission (CQC).

The company, which employs over 200 staff and delivers 4000 hours of care and support each week to vulnerable people living at home, is amongst the 1% of providers in the UK to receive an Outstanding rating.

The inspection examines five principle areas of the operation and asks:

  • is the service safe?
  • is the service effective?
  • is the service caring?
  • is the service responsive?
  • is the service well-led?

Caremark received two Outstanding marks and three Good marks, with the service being judged Outstanding overall.

In the report summary, the inspector said:
"Within this vibrant, dynamic and innovative service there was the strong sense of leadership, commitment and drive to deliver a service which improved peoples’ lives."

Comments from some who use the service included:
"Staff always do more than expected and go the extra mile. It was a lovely surprise when one of the carers bought [person's name] an Easter Egg."

"We have outstanding carers who go the extra mile and attend to [person's name] perfectly."

"I think having these excellent carers has really helped me stay on top of things and I don’t think I would be here without them."

Commenting on their recent rating, Charles Folkes, Managing Director of Caremark (Redcar & Cleveland), said:
"There are around 6,000 registered homecare providers in the UK and only 1% of these have an outstanding rating, so we are thrilled to have joined this small group.

Our ethos and vision is that everyone has the right to expect a high-quality service and we are entirely focused on ensuring we deliver the very highest standards of person centred care.

We couldn’t have achieved this rating without the support of our amazing staff and clients and I would like to thank them for making us the company we are.”

We value and appreciate our staff and go above and beyond to ensure they are satisfied and happy and this is reflected in the excellent care they provide to so many people."

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Caremark Franchise News

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Caremark Joins The Celebrations Of The NatWest EWIF Awards
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16th February 2017
April Hollister has joined the Caremark Head Office team as Personal Assistant to the Managing Director, Anne O’Rourke.

Caremark to open new offices in the Midlands and South East
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Caremark’s Caroline completes degree in Dementia Studies
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Caremark’s Caroline Balmer had reason to celebrate at the beginning of December with her achievement of a degree in Dementia Studies.

Caremark Barnsley Goes From Strength to Strength
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Caremark Franchise

Further Information

Franchise Information

BFA Membership Status
Award Winner
UK Years Established
8 years
Current UK Coverage
60%
Franchisee Support Staff
26
Personal Investment Req.
£30,000 approx
Total Startup Cost
£29,750 approx
Office-based business location Office-based business location
Business to consumer services Business to consumer services
Franchisee employs and manages staff Franchisee employs and manages staff

Why Choose Us?

CEO and founder of Caremark Kevin Lewis has over 25 years of experience in the UK home care sector

What Our Franchisees Say

I researched various sectors before reaching the decision that domiciliary care offered the sustainability and a straightforward business model which allowed for positive cashflow and personal reward

– Charles Folkes, Caremark (Redcar & Cleveland)

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