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Healthcare Practice
The Healthcare Practice are one of the UK's largest medical and health insurance business' and they are looking for the right people to promote their health insurance policies and support their long-term relationships with customers.
Franchise Information
  • BFA Membership StatusFull
  • UK Years Established12 years
  • Current UK Coverage80%
  • Franchisee Support Staff15
  • Personal Investment Req.£4,500
  • Total Startup Cost£9,200
  • Home-based business locationYes
  • Business to business servicesYes
  • Franchisee operates individuallyYes
Next Steps

Rachel Dumont-Baber – Balancing being a female single parent with running a successful customer centric business

For Rachel Dumont-Baber, being a WPA Healthcare Partner allows her the perfect work-life balance: she has a fulfilling, interesting career which she can fit around the needs of her 12 year old daughter.

WPA - Rachel Dumont-BaberRachel has been a WPA Healthcare Partner helping customers fund their healthcare for nearly five years. She had run her own travel business but divorce and moving back to be close to her family in the north-west meant she needed a new direction.

A friend who was already a WPA Healthcare Partner suggested to Rachel that it could be just the flexible career she was looking for as she already knew and liked WPA – "I was a policyholder already: being self-employed, private healthcare was essential" – it was an easy choice to make.

What was so important to Rachel was the ethical stance of WPA. "The ethos of the company is that we treat clients as if they were our own family. Being a not-for-profit company means there are no shareholder interests to serve. The key is we do not profit from illness: so your customers always know that they come first".

And Rachel added: "I’m not from a sales background and to me, being a WPA Healthcare Partner is not about selling. We are providing a valuable service, one that complements the great work of the NHS. And when you find the best WPA plan for your customer then you are providing a great service too".

As a single parent, it’s vital that Rachel’s work can adapt to her daughter Lydia’s needs: and working as a WPA Healthcare Partner offers just the work-life balance she needs. "I can fit my work around her – it’s totally flexible. Yes, the work is demanding but I like a challenge and you get out what you put in. There are many female partners and several of them are, like me, single mothers". Rachel’s keen to point out there’s a lighter side to working as a WPA Healthcare Partner: "We have fun too. I like reminding customers that it’s my job to put people in hospital".

Rachel said that the training and support from WPA is excellent, and after the first week’s training there are regular workshops held in the regions, making them easy to attend. "I find the staff at the HQ fall over themselves to be helpful and supportive” she said. “It makes you feel part of the WPA family."

"And that reflects on our work too: I don’t just sell a policy and forget about the customer – being the local face of WPA I carry on taking care of them". For Rachel, that means checking on customers when they come out of hospital, and even extends to little things like sending cards or flowers if a customer’s has had a baby. "It’s about showing how, at WPA, we are different from other health insurers. My role is to make my customers feel cared for, make them feel special: and that’s easy because to me, that’s just what they are".

By Charlotte Beugge

Find out more about the WPA Franchise for yourself by clicking below

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Simon Marks came from the banking sector and took over a well-established portfolio of customers in Northern Ireland in November 2012.

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For Matt Trapnell WPA Healthcare has led to a fulfilling second career.

David O'Toole is a Member of the WPA Healthcare Partner TeamDavid O'Toole is a Member of the WPA Healthcare Partner Team

Meet, David O'Toole, a member of the WPA Healthcare Partner Team.

Lynda Buntin Joined WPA In May 2009Lynda Buntin Joined WPA In May 2009

Lynda Buntin started her WPA Franchise in Northamptonshire in May 2009.

Meet a member of the Healthcare Partner TeamMeet a member of the Healthcare Partner Team

Mark Tomlinson joined WPA in September 2010 as a franchisee in the South West.

A day in the life of Gavin Flaxman, WPA Healthcare PartnerA day in the life of Gavin Flaxman, WPA Healthcare Partner

Gavin Flaxman joined WPA as a Healthcare Partner in 2013 and is based in central Surrey.

Phil Arnold second career, ethical companyPhil Arnold second career, ethical company

Seven years ago Phil Arnold became his own boss as a WPA Healthcare Partner.

Introducing Lynda Buntin from WPA Healthcare PracticeIntroducing Lynda Buntin from WPA Healthcare Practice

Lynda Buntin was recently named as WPA Healthcare Partner of the Year and talks about her business in Northampton and Peterborough.

Wendy Pake has built a successful career as a partner with WPA.Wendy Pake has built a successful career as a partner with WPA.

"The WPA opportunity attracted me. I had no medical or sales background but I knew I was good with people and felt I could provide advice."

'Customer care makes Dan the best in the business'"Customer care makes Dan the best in the business"

Uckfield man and WPA partner, Dan Wade says that looking after his customers has been the key to his success.

Social NetworkerSocial Networker

Discover what your life could be like as a WPA partner through Uel Campbell.

WPA Partner Profile - Robert WesthorpWPA Partner Profile - Robert Westhorp

When Robert Westhorp set off for The British Franchise Exhibition in Manchester five years ago, he had no idea that he would meet a former supplier and eventually join the company.

A Day in the life of WPA Partner - Lorna SmithA Day in the life of WPA Partner - Lorna Smith

"There’s far more to being a partner with WPA Health Insurance than selling insurance policies", find out from WPA partner Lorna Smith

What Our Franchisees Say

I took up my Healthcare Partnership 7 years ago. It has been one of the most enjoyable and rewarding stages of my career. I have grown my customer base and income substantially year on year and my husband and I now run 2 franchises. We have found them to be an innovative, supportive and generous franchisor.Tina Kemp, Account Director, Mentor & Healthcare Franchisee

The Healthcare Practice is unique… I’ve never worked with a company that look after you so well. Joining them was the best decision I have made in my life, hand on heart.Bob Grace, Board Chairman

Attending the open day at Head Office was extremely useful and helped reassure me that I was perusing a good opportunity. It allowed me to learn more about WPA, meet a number of staff and experience the culture and transparency of the organisation. It certainly played a crucial role in my decision making process about becoming a Healthcare Partner.Catherine Bennett – Healthcare Partner since December 2014

Why Choose Us

A not for profit organisation that really cares about customers

Build a solid and sustainable long-term business

Award winning customer service

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