For Rachel Dumont-Baber, being a WPA Healthcare Partner allows her the perfect work-life balance: she has a fulfilling, interesting career which she can fit around the needs of her 12 year old daughter.
Rachel has been a WPA Healthcare Partner helping customers fund their healthcare for nearly five years. She had run her own travel business but divorce and moving back to be close to her family in the north-west meant she needed a new direction.
A friend who was already a WPA Healthcare Partner suggested to Rachel that it could be just the flexible career she was looking for as she already knew and liked WPA – "I was a policyholder already: being self-employed, private healthcare was essential" – it was an easy choice to make.
What was so important to Rachel was the ethical stance of WPA. "The ethos of the company is that we treat clients as if they were our own family. Being a not-for-profit company means there are no shareholder interests to serve. The key is we do not profit from illness: so your customers always know that they come first".
And Rachel added: "I’m not from a sales background and to me, being a WPA Healthcare Partner is not about selling. We are providing a valuable service, one that complements the great work of the NHS. And when you find the best WPA plan for your customer then you are providing a great service too".
As a single parent, it’s vital that Rachel’s work can adapt to her daughter Lydia’s needs: and working as a WPA Healthcare Partner offers just the work-life balance she needs. "I can fit my work around her – it’s totally flexible. Yes, the work is demanding but I like a challenge and you get out what you put in. There are many female partners and several of them are, like me, single mothers". Rachel’s keen to point out there’s a lighter side to working as a WPA Healthcare Partner: "We have fun too. I like reminding customers that it’s my job to put people in hospital".
Rachel said that the training and support from WPA is excellent, and after the first week’s training there are regular workshops held in the regions, making them easy to attend. "I find the staff at the HQ fall over themselves to be helpful and supportive” she said. “It makes you feel part of the WPA family."
"And that reflects on our work too: I don’t just sell a policy and forget about the customer – being the local face of WPA I carry on taking care of them". For Rachel, that means checking on customers when they come out of hospital, and even extends to little things like sending cards or flowers if a customer’s has had a baby. "It’s about showing how, at WPA, we are different from other health insurers. My role is to make my customers feel cared for, make them feel special: and that’s easy because to me, that’s just what they are".
Simon Marks came from the banking sector and took over a well-established portfolio of customers in Northern Ireland in November 2012.
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Mark Tomlinson joined WPA in September 2010 as a franchisee in the South West.
Gavin Flaxman joined WPA as a Healthcare Partner in 2013 and is based in central Surrey.
Seven years ago Phil Arnold became his own boss as a WPA Healthcare Partner.
Lynda Buntin was recently named as WPA Healthcare Partner of the Year and talks about her business in Northampton and Peterborough.
"The WPA opportunity attracted me. I had no medical or sales background but I knew I was good with people and felt I could provide advice."
Uckfield man and WPA partner, Dan Wade says that looking after his customers has been the key to his success.
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When Robert Westhorp set off for The British Franchise Exhibition in Manchester five years ago, he had no idea that he would meet a former supplier and eventually join the company.
"There’s far more to being a partner with WPA Health Insurance than selling insurance policies", find out from WPA partner Lorna Smith
I took up my Healthcare Partnership 7 years ago. It has been one of the most enjoyable and rewarding stages of my career. I have grown my customer base and income substantially year on year and my husband and I now run 2 franchises. We have found them to be an innovative, supportive and generous franchisor.Tina Kemp, Account Director, Mentor & Healthcare Franchisee
The Healthcare Practice is unique… I’ve never worked with a company that look after you so well. Joining them was the best decision I have made in my life, hand on heart.Bob Grace, Board Chairman
Attending the open day at Head Office was extremely useful and helped reassure me that I was perusing a good opportunity. It allowed me to learn more about WPA, meet a number of staff and experience the culture and transparency of the organisation. It certainly played a crucial role in my decision making process about becoming a Healthcare Partner.Catherine Bennett – Healthcare Partner since December 2014
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