According to Ofcom, “A whopping £4.8 billion is wasted every year by customers being on the wrong tariff.”
According to Ofcom, “A whopping £4.8 billion is wasted every year by customers being on the wrong tariff.” Why should this be? Why are so many customers apparently on the wrong tariff?
Established in 1994, Auditel, the premier cost and purchase management consultancy in the UK and Ireland, offers their experience. In this complex marketplace with a huge array of suppliers, tariffs, add-ons and equipment, it is clear that businesses find it extremely difficult to discover the most effective cost solutions. Laurence Knott, their Head of Marketing, says: “These days, we find that many of those responsible for purchasing decisions are turning to outsourced independent cost management networks like Auditel to help them. Mobiles are one of those areas where we are working with all of the industry’s major players.”
An industry insider suggests: “With too many suppliers chasing connection targets and maximum profit margins, many customers are offered inadequate tariffs and unbalanced solutions. Once signed up, they receive a “not my problem anymore” attitude when seeking customer service. The expected market price that the customers’ usage and spend should reflect is rarely achieved. A mixture of under-pressure and inexperienced purchasers, technophobes, and a “better the devil you know” attitude to an incumbent supplier can often lead to an inefficient solution being provided.”
A computerised bill review service is offered to assist Auditel Consultants in finding savings. By feeding itemised bill information into their system, consultants can analyse all mobile phone usage and have it specify what savings can be made, and where. This analysis will break down call destinations and call time periods and will allow consultants to tender to all UK networks to identify the most appropriate solution for their clients. Auditel has access to the full range of suppliers to identify the best commercial proposition and best service.
Auditel Success Stories
Laurence Knott adds, “Auditel has had some great success stories, ranging from two mobiles up to hundreds of mobiles, each of which has come about by a similar approach. The fundamental aim has always been to review the customers’ current proposition with a view to making a saving and providing additional benefits. Any anomalies or inefficiencies are highlighted to provide exceptional customer service. We do all the work and hand over the finished project. The best thing of all, is that everything is done on a no win-no fee basis!”
About Auditel
The Auditel network with over 200 specialists serves thousands of clients ranging from small businesses to global brands such as Pizza Express, YMCA and Oxford University. Auditel delivers their services across all areas of business expenditure. These include costs as diverse as communications, energy, water, office supplies, freight, contract cleaning, merchant cards and general waste. With a combination of their unique Total Cost of Purchase® business model and a contingency-based fee structure, they make impressive and sustainable savings– without it costing their clients a penny. There are no up-front fees, no hidden charges and no extras.

Auditel - Highly effective cost management for the hotel and leisure industry
9th April 2013
Auditel the UK’s leading independent cost management consultancy, have found savings of many thousands of pounds on business costs for the...

How many companies do you need to manage eighty business expenses? - With Auditel, you only need one
12th September 2012
Business owners, directors and senior managers are having a difficult time.

Multiflight signs up for electricity from 100% renewable sources with Auditel’s help
13th March 2012
Multiflight’s desire to be as green as possible has seen the company sign up for an electricity supply from 100% renewable sources.

“Integrity and Honesty ... Very Strong Business Model...”
21st February 2012
Established in 1994, Auditel serve thousands of clients ranging from small businesses to global brands such as Pizza Express, YMCA and...

Creating Sustainable Cost Management Through Outsourcing
26th January 2012
The recent study of 750 small businesses reveals that 78% of small business owners identify rising costs as the most significant threat to...

Auditel Tightens The Lady Magazine’s Purse Strings
9th January 2012
The Lady Magazine was founded in 1885 by Thomas Gibson Bowles, the maternal grandfather of the Mitford sisters

Industry Profile - Auditel Franchise offer Business Cost Savings Advice
8th November 2011
Auditel, the UK’s premier cost and purchase management consultancy, generate savings for organisations over an enormous range of...

The Brand, A Proven Proposition, The People
10th October 2011
Established in 1994, Auditel is the UK’s favourite and largest cost and purchase management franchise opportunity with a network of over...

I’m in my 30’s and my Auditel business makes me £15,000 a month. This affords me the lifestyle I want including frequent family holidays to our second home in Turkey.

15th May 2013
Robin Cockburn, Auditel - "I chose Auditel because the business proposition stacked up"

20th May 2013
An Auditel team in Leeds is nominated as a finalist for the SME: Most Trusted Consultancy Award
Explore all franchise types...
Explore all franchise categories...